Delivery & Returns
PLEASE NOTE - due to the current UK lockdown, dispatch time is currently up to 2 weeks from the date of your order (and then normal delivery/postage time on top of that). We thank you for your understanding during this time.
WHO DO YOU USE?
We have several options with Royal Mail. All orders are shipped to the address provided at checkout so please ensure this is correct.
For UK delivery:
Shipping is via Royal Mail 2nd Class service. Proof of postage is always obtained.
We offer FREE delivery on orders over £80 for UK only.
For Overseas delivery:
Shipping is via Royal Mail International Standard service. Proof of postage is always obtained.
WHAT IS YOUR DISPATCH TIME?
Please note - during the Pandemic this is flexible! Please see the header banner on the home page for current dispatch times.
For items that are in stock, if ordered before 2pm it will be sent out within 2 working days. After notification of dispatch, please allow 2-3 working days for delivery. Please note that delays in the service by Royal Mail are out of our control, and we ask that you allow an additional 4 working days before contacting us for your parcel to arrive.
For items that are in production or on pre-order please allow 2-4 weeks - this will have been specified on the product page before you ordered.
For shipping to Europe, please allow 10 working days; and for all other countries, 16 working days.
Wunderkind + Wild is based in the UK; please note that any duties or taxes payable on goods sent from the UK are not included in the cost of the item and are the responsibility of the buyer.
ORDER AMENDMENTS OR CANCELLATIONS
HOW CAN I CANCEL OR AMEND MY ORDER BEFORE DISPATCH?
Please use the 'Contact Us' form and give your order details and whether you want to cancel the whole order, or amend an item (e.g if you ordered the wrong size). Please do this as soon as possible to give us the best chance of getting your order right before it leaves us! Although we will do our best, we cannot guarantee it will be possible to amend/cancel your order - if not, please refer to the below 'Returns & Exchanges' section.
RETURNS & EXCHANGES
CAN I RETURN AN ITEM FOR REFUND/EXCHANGE?
Of course! We hope that you are happy with your purchase, but if not you can return to us for a refund or exchange*.
Please use the 'Contact Us' form to request your return and specify the reason for return, and if you require an exchange please give the details of the size/item to exchange it for. We will respond with the address to return to and any other necessary details.
Sadly as we are a small business, we cannot currently pay the cost of the return postage. We are also therefore not responsible for your return getting lost in the post, so please retain proof of postage and contact your shipping provider to claim compensation for the loss.
All items must be returned within 14 days of purchase for a refund or exchange. The item must be in its original, unworn and sellable condition, with all tags still attached. If the item is returned after this time, we will not be able to process a refund.
Once your return is received, if you have requested a refund, this will be processed within 3 working days to the original payment method. The length of time to receive your credit depends on the payment method used, so please refer to your card issuer or PayPal's terms for further information.
If you have requested an exchange, normal delivery dispatch times apply (stock permitting). Please note that although you will need to pay the return postage, we will post your exchange product(s) free of charge.
*excludes SALE items which are non-returnable/non-refundable
WHAT HAPPENS IF I WAS SENT THE WRONG ITEM?
Mistakes can happen, and we hope you accept our huge apologies! Please use the 'Contact Us' form to let us know and we will do our best to sort it as quickly as possible.
WHAT IF MY ITEM IS FAULTY?
Again, so sorry! As above, please use the 'Contact Us' form giving as much information as you can about the fault and we will sort it as quickly as we can.
ARE THE PRODUCTS ALL UK DRESS SIZES?
Each product varies slightly in the different types of sizing used. Each product page has a sizing chart and information on fit, so please refer to these to get the measurements for the items and work out what is best for you. If none of this helps, please contact us and we will try to help as best we can!
We don't currently offer gift cards, but we will do! So check back here in the future and hopefully we will have them to buy.